Privacy Policy

Introduction

Look, we get it - nobody actually enjoys reading privacy policies. But here's the deal: at Glaivor Nascendant Fitness, we're pretty serious about keeping your personal info locked down tight. This policy breaks down what data we collect, why we need it, and how we're protecting it.

We're based in Vancouver, BC, Canada, so we follow Canadian privacy laws (PIPEDA and all that jazz). If you're training with us or just browsing our site, this stuff applies to you. We've tried to keep the legal jargon to a minimum, but some of it's gotta stay for compliance reasons.

Information We Collect

Personal Information You Give Us

When you sign up for membership, book a session, or contact us, we're gonna need some basics:

• Your name, email, phone number - the usual contact stuff
• Billing info and payment details (we don't actually store your full credit card numbers though)
• Emergency contact information - super important for safety reasons
• Health & fitness background, any injuries or medical conditions we should know about
• Fitness goals and training preferences
• Date of birth (we need to verify you're 16+ to train with us)

Health & Performance Data

Since we're running high-intensity combat training, we track performance metrics and body composition data during assessments. This includes:

• Body measurements, weight, body fat percentage
• Strength and conditioning benchmarks
• Progress photos if you opt-in for transformation tracking
• Workout attendance and class participation
• Notes from your trainer about form, progress, and program adjustments

Automatically Collected Data

Our website collects some technical info automatically - pretty standard stuff like IP address, browser type, device info, and how you're navigating the site. We use this to improve user experience and catch any technical issues.

How We Use Your Info

Here's what we're actually doing with your data:

• Training & Programming: Designing workouts that match your goals and physical capabilities without getting you injured
• Safety First: Keeping emergency contacts handy and tracking any health concerns that could affect your training
• Communication: Sending class schedules, membership updates, program changes, and occasionally some motivational content
• Billing & Admin: Processing payments, managing your membership, and keeping our books straight
• Progress Tracking: Monitoring your improvements so we can adjust programs and celebrate your wins
• Facility Management: Coordinating class sizes, equipment availability, and making sure we're not overcrowding sessions
• Legal Compliance: Meeting Canadian privacy laws and protecting both of us if anything goes sideways

Data Sharing & Disclosure

We're not in the business of selling your info. Seriously. But we do share data in these specific situations:

• Service Providers: Payment processors, scheduling software, email platforms - the tools we need to run the business. They're all under strict contracts to keep your data secure.
• Legal Requirements: If we're legally required to hand over info (court orders, legal investigations, etc.), we'll comply - but we'll fight it if it seems sketchy.
• Emergency Situations: If there's a medical emergency and we need to contact someone or share health info with first responders.
• Business Transfers: If we ever sell the gym or merge with another facility (not planning on it, but legally we gotta mention it), your data would transfer with proper notification.

We'll never share your performance data, progress photos, or personal health info publicly without your explicit written consent.

Data Security

We take security pretty seriously around here. Our systems use:

• SSL encryption for all data transmission (that's the lock icon in your browser)
• Secure, encrypted cloud storage with regular backups
• Limited staff access - only people who actually need your info can see it
• Regular security audits and software updates
• Physical security measures at our facility for paper records

That said, no system is 100% bulletproof. We're doing everything reasonable to protect your data, but we can't guarantee absolute security. If there's ever a data breach, we'll notify you ASAP in accordance with Canadian law.

Your Rights

Under Canadian privacy law, you've got some solid rights when it comes to your personal info:

• Access: You can request a copy of all the personal data we have on you
• Correction: Spot something wrong? Let us know and we'll fix it
• Deletion: Want your data wiped? We'll do it, unless we're legally required to keep it (like billing records for tax purposes)
• Opt-Out: Unsubscribe from marketing emails anytime - there's a link at the bottom of every message
• Portability: Request your data in a readable format to take elsewhere
• Withdraw Consent: Change your mind about data collection anytime (though this might limit some services)

To exercise any of these rights, shoot us an email at info@glaivornascendant.info or call us at (604) 555-2847. We'll respond within 30 days.

Cookies & Tracking Technologies

Our website uses cookies - those little files that remember your preferences and help the site function properly. Here's what we're using:

• Essential Cookies: Required for basic site functionality, login sessions, and security
• Analytics Cookies: Help us understand how people use the site so we can make it better
• Preference Cookies: Remember your settings and choices

You can disable cookies in your browser settings, but some parts of the site might not work right. We don't use advertising cookies or sell your browsing data to third parties.

Third-Party Services

We use a few external services to keep things running smooth:

• Payment processing (Stripe/Square - they've got their own privacy policies)
• Email communications (Mailchimp or similar)
• Scheduling and booking systems
• Cloud storage for secure data backups

These services have their own privacy policies, and we've vetted them to ensure they meet reasonable security standards. But once your data's on their platform, their policies apply too.

Children's Privacy

Our programs are designed for adults and teens 16+. If you're under 18, we'll need parental consent before collecting any personal information or starting training. Parents can request access to their child's data or request deletion at any time.

We don't knowingly collect data from kids under 16. If we discover we've accidentally collected info from someone under 16 without proper parental consent, we'll delete it immediately.

Policy Changes

We might update this policy occasionally as our services evolve or laws change. When we make significant changes, we'll notify you via email and post the updated policy here with a new "Last Updated" date at the top. Keep checking back from time to time, especially if you care about this stuff. Continued use of our services after changes means you're cool with the updated terms.